Returns Policy

Advanced Air (UK) Limited - Returns Policy

A Customer wishing to return an Advanced Air product or products must first obtain a Returns number from an Advanced Air administrator on - Tel 01842 753624.

The Customer must clearly mark the Returns number on the packaging and all accompanying paperwork of the agreed return.

Customers returning products without prior authorisation may have them returned back to the sender and any claims for credit refused.

Warranty returns:

• Warranty is only available on defective products up to 12 months from date of delivery or 12 months from date of completed commissioning
• Advanced Air will make one attempt to collect the products free of charge
• All products will be fully inspected upon their return to Advanced Air
• Products found to be in a condition caused by actions detailed in 9.3 of our Terms and Conditions will not be valid as a warranty claim
• Subject to satisfactory inspection credit will be granted

(The customer should also see section 9.0 of our Terms & Conditions for further information on warranty claims)

Damaged products:

• Customers should not sign for products which have transport damage that can be seen without removing the packaging; they should instruct the carrier to return them back to Advanced Air
• Damages found to products when removing the packaging should be immediately reported to an Advanced Air administrator
• Damages have to be reported within 5 days of receipt as per section 5.9 of our Terms & Conditions
• Advanced Air will make one attempt to collect the products, if this is unsuccessful then it will become the customers responsibility to return the products
• All products will be fully inspected upon their return to Advanced Air
• Advanced Air will repair or replace damaged parts or products
• All repairs or replacements will be guaranteed for 12 months from date of delivery

Credit:

• The customer will be responsible for the return of goods to Advanced Air
• There will be 25% handling charge for products returned for credit
• All products will be inspected and a report issued to accept or reject the Credit claim
• Credit will not be issued for products that are non standard, damaged or have been used and are now not suitable to placed back into our stock for resale

Actuators:

• Actuators returned in a non working condition will be returned to our supplier for them to establish the root cause of failure
• This will determine if there is a product fault or if incorrect installation contributed to the failure
• Full credit will be issued when the supplier reports a product fault
• Credit will not be issued for actuators when it is established that failure was due to incorrect installation